Shop Shipping and Delivery Policy
Our customers can enjoy our standard shipping service with a transit time of 2-5 days within the UK for £2.99. Tracked 24 Hour Delivery is available for £4.99. Orders are typically dispatched within one working day (for in-stock items) of the order confirmation email, (excluding peak sales periods like Christmas).
​
For those who prefer free shipping, orders over £50 qualify for standard free shipping to anywhere in the United Kingdom. Our reliable courier partners—Royal Mail, DHL, and Parcelforce—handle deliveries. While we can't guarantee the specific service used for your order, rest assured, that we always select the most suitable shipping method for your items.
Liability Policy
At The Haunted Xylophone, we prioritize delivering a seamless shopping experience to our valued customers. While we strive for timely and accurate deliveries, we understand that unforeseen circumstances such as delays, loss, or misrouting of orders may occur, causing inconvenience and supplementary costs to our customers.
​
In the event of a delayed, lost, or misrouted order, we want to assure you that we take full responsibility for any additional expenses incurred by our customers as a direct result of these occurrences. Whether it be expedited shipping fees, replacement item costs, or any other related expenses, we are committed to reimbursing you for such supplementary costs promptly and fairly.
​
We encourage our customers to reach out to our dedicated customer support team immediately upon encountering any issues with their orders. Our team is available to assist you in resolving the situation swiftly and ensuring that any supplementary costs are addressed and reimbursed accordingly.
At The Haunted Xylophone, your satisfaction is our utmost priority, and we are dedicated to providing you with a seamless and enjoyable shopping experience. We appreciate your trust in us and remain committed to delivering exceptional service at every step of your journey with us.
​
Thank you for choosing The Haunted Xylophone.
Competitions Delivery Policy
You might be wondering how we get your fantastic Prizes to you. All of our prizes are delivered via Parcelforce 48 and the tracking number is provided to the winner upon courier collection.
Some smaller prizes are delivered to you direct from the retailer. Therefore, their method of delivery supersedes our own.